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Returns Policy

We are confident that you will be pleased with your purchase. If for any reason you wish to return the item/s you purchased from us, we offer 14 days for the return of goods, please follow the steps below:

  1. All goods should be in their original saleable condition and returned in the original packaging with the barcode tags intact.  By “saleable” we mean that there are no scratches, marks or blemishes on the goods or packaging. The goods should not have been altered or tampered with in any way.  Nose studs and earrings are not returnable/refundable, unless their packets are unopened and remain sealed as received.
  2. Please call us on 020 8471 7474 with your invoice number and you shall be given a unique returns authorisation code to write at the foot of the original sales invoice you received with the product.  Don’t forget to send back the sales invoice!
  3. We recommend that you use a trusted carriage company for returning the goods, for example, Royal Mail Special Delivery and please insure the items for the correct value. Responsibility for the safe return of the goods lies with you.
  4. Please email us the tracking number.
  5. Unfortunately we are unable to reimburse you for returns postage.
  6. In case goods get lost or damaged in the post, it is your responsibility to claim for damages from the carriage company.
  7. Bespoke jewellery and personalised jewellery (engraved) cannot be refunded. If we have made a mistake with engraving i.e names/spellings, we shall correct the mistake at our cost, this includes return postage paid by you.
  8. Not all diamond set and patterned wedding rings can be resized. It is best to call us on 020 8471 7474 to discuss such changes. Please have your invoice number to hand.
    Rings that have been manufactured correctly to the customer’s own specifications, which can be resized, shall be done so at an additional charge which shall be quoted upon request.
    For plain wedding rings you may request an exchange or refund within 14 days. We charge £5 for postage and packing for such exchanges.
  9. Goods once exchanged or resized cannot be refunded.
  10. All refunds will be processed within 14 days upon receipt of goods