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Terms and Conditions

These Terms and Conditions apply to the use of our website BandsForHands.

We may revise these Terms and Conditions at any time by updating this post.  Please check from time to time since changes are binding.

Using this website indicates that you accept these Terms and Conditions regardless of whether you choose to register or order from us or not.

If you do not accept the terms set out, please do not use this website.

WHO WE ARE

The website is owned, operated and managed by Henna Jewellers Ltd, Unit 5, 306-308 Green Street, Upton Park, London E13 9AP.  Telephone:  020 8471 7474

ORDERING FROM US

You must be 18 years of age or above to make a purchase.

When you order something from our website, you are offering to make a purchase.  You will receive an order acknowledgment email.  This is not an order acceptance or confirmation, but an email reviewing what you have ordered.  Over on our side, we will review your order and if everything is fine, we will send you an order acceptance email.  Your selected items shall be prepared for despatch.  Please note that not all items are off the shelf items; please refer to the Delivery section for expected delivery times.   Your account will be charged with the amount just prior to despatch and you will receive a notification email with a tracking number.   However, we may be unable to accept your order, for instance if:

  • there are pricing or product description errors
  • no stock availability
  • suppliers have changed specifications without notice
  • we do not deliver to your area
  • we cannot obtain authorisation for your payment.

We will email/call you to work with you to find a solution or alternative.  We will not charge your account if it is not possible to accept your order.

DELIVERY

Currently, this website is only for delivery of products to customers in mainland UK.

Once despatched, you will be provided with a tracking number so that you could see the progress of your delivery.  You will be required to sign for your package.  Please note that once posted, the progress of the delivery is out of our hands.  You are responsible for the products when delivery has taken place.  Risk of loss and damage of products passes to you on the date when the products are delivered to you.  If delivery is missed, you could rearrange or collect your package from your local sorting office.  You will need the card that was left for you by the postman and your ID.

LIABILITY

If you are a consumer we are not legally responsible for any losses that were not foreseeable to you and us when the contract was formed, that were not caused by any breach on our part.  If you are a business we are not legally responsible for any loss of profits, sales, business, or revenue loss or corruption of data, information or software, loss of business opportunity, loss of anticipated savings or loss of goodwill in each case, whether direct or indirect, consequential or special losses, our total liability to you in respect of all other losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

RETURNS & REFUNDS

You can return goods you have ordered from us for any reason, within 14 days of receiving them, provided:

  • they were not a bespoke order
  • they are in their original ‘saleable condition’ along with the original sales invoice.  The barcode tags should be securely attached to the items with no signs of tamper.  The returned items should not have been altered or resized in any way.  You must return all unblemished display/presentation boxes.  Failure to return presentation boxes will result in delays and a deduction of their cost from the refund amount – we will notify you of the refund amount prior to processing the refund.  You pack them securely so that they do not get damaged along the way.
  • you contact us with your invoice number to get a returns authorisation number  (please don’t forget to include the sales invoice in the returns package!)

Refunds shall be applied to the original card used to make the purchase.

Items personalised with engraving are not refundable unless we have supplied the wrong item by mistake. If this is the case then we will happily exchange the item for the correct one and reimburse your return postage charges or offer you a full refund including return postage.  Where we have supplied the right item but made a spelling mistake, we will happily rectify our mistake and refund the charge of postage incurred upon you to return the item to us for correction.